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From January to June 2024, the Contact Center ng Bayan (CCB) facilitated 103,782 customer feedback and successfully resolved 103,681, representing a 99.90 percent resolution rate in collaboration with its partner government agencies. The feedback received by the CCB consisted primarily of queries, accounting for 98.20 percent of total submissions. Additional categories included requests for assistance […]
Senator Robin Padilla is pushing for a legislative investigation into the alleged disenfranchisement of traditional leaders and their exclusion from the selection of Indigenous Peoples Mandatory Representative (IPMR) in Palawan, for the renewal of Malampaya Service Contract No. 38. Padilla filed Senate Resolution 885 where he cited complaints from the Cuyunon IPs that the IPMR […]
Complaints and appeals which are non-compliant with the technical requirements of the 2017 Rules on Administrative Cases in the Civil Service (RACCS) may be dismissed by the Civil Service Commission’s (CSC) Assistant Commissioner for Legal. The CSC released Resolution No. 2300030, promulgated on 13 January 2023, which designates the Assistant Commissioner for Legal to issue […]
The National Electrification Administration (NEA) has achieved a 100-percent resolution rate on citizens’ complaints and concerns coursed through the government’s 8888 Citizens’ Complaint Center (CCC) in the first two months of the year. In a letter to NEA Administrator Edgardo Masongsong, 8888 CCC Director Bernadette Casinabe recognized the efforts of the agency in ensuring that […]
Motorists, especially motorcycle owners, can now send their concerns and grievances on poor and unlawful services by the Land Transportation Office (LTO) through an online complaint desk launched by the Senate Blue Ribbon Committee. “Mayroon na ngayong malalapitan ang mga kababayan nating sawa na sa mabagal o tiwaling serbisyo ng LTO lalo na ‘yung milyon-milyong […]
The Philippine Rural Electric Cooperatives Association, Inc. (PHILRECA) has expressed its willingness to assist the Energy Regulatory Commission (ERC) in addressing the consumer complaints against some electric cooperatives (ECs) over electricity bills. In a statement, PHILRECA Executive Director and General Manager Janeene Depay-Colingan assured the government regulatory agencies including ERC that it is monitoring the […]
The Department of Environment and Natural Resources (DENR) has filed several criminal and administrative charges before the Office of the Ombudsman against relieved Puerto Princesa Police chief Col. Marion Balonglong in line with the illegal arrest and maltreatment of eight DENR employees last June 10. DENR said Balonglong is facing criminal charges of torture, unlawful […]