The Misamis Oriental provincial government will establish a complaint hotline to accommodate and validate claims from constituents of unsatisfactory service and erring public servants.
Governor Peter Unabia said the hotline would be a localized version of hotline 8888, the Citizen’s Complaint Center, which was introduced during the administration of former President Rodrigo Duterte.
“I have heard feedback about not giving a good service to the public. To validate the issue, we will be having a hotline,” Unabia said.
“Putting up a hotline that directly receives responses from the public is part of my administration’s agenda on participatory and consultative governance.”
The governor also said putting up a hotline that directly receives responses from the public is part of his administration’s agenda on participatory and consultative governance.
He assured, however, that the hotline will not entertain anonymous complaints.
“What happened in 8888 is that several complaints were anonymous, and the local chief executives moved to create a team defending them against the anonymous complaints,” Unabia said.
“Personnel and officials at the provincial Capitol will undergo review, especially those under the job order or contractual arrangements.”
He also noted that personnel and officials at the provincial capitol will undergo review, especially those under the job order or contractual arrangements.
“We will look into it if their assignment were merited on their expertise on the job or a political accommodation,” Unabia explained.
The review of Capitol personnel, he said, is in line with the call of President Ferdinand Marcos Jr. on the “rightsizing” within the government agencies and instrumentalities, as mentioned in the latter’s first State of the Nation Address.
